Campbell’s’ mission is to make real food that matters for life’s moments – not just holidays and special occasions, but every day events like family dinners, gatherings of friends, or tailgate parties.
Because of this, they came to Watson Advertising looking to understand consumers’ mindsets, and leverage IBM Watson in one-to-one conversations with consumers to provide the right solution to the right person at the right time.
Campbell’s collaborated with Watson Advertising on the first-ever consumer use of IBM Watson technology for advertising. Watson Ads lets consumers interact with the ad experience by allowing them to ask questions via voice or text and receive highly personalized information in response.
For Campbell’s, Chef Watson analyzed thousands of recipes to understand how ingredients are used in different dishes, commonly paired ingredients, and varying cooking styles. Chef Watson then combined this knowledge with machine learnings specific to the brand’s recipe library and ingredients, to generate unique recipes based on consumers’ personal tastes.
Because this first campaign was a proven success, Watson Advertising and Campbell’s are applying these insights into a second Watson Ads campaign launching in 2018.
Active User Sessions
(one-on-one engagements with consumers)
Increase in Desktop Ingredient Submissions Rate Throughout the Campaign
of all Recipe Shares Driven by Email
Mobile App Video Completion Rate (VCR)