Do you ever type “please” when performing an internet search? Of course not. But if you’re like a lot of people, you may find yourself using polite phrases when using voice commands. In fact, shoppers regularly use “please” and “thank you” when asking Siri a question, or when Alexa plays their favorite tune.
It’s not because they are fooled into thinking a real person is fulfilling their request – it’s because conversations trigger a human, emotional response.
In our new one-sheet, you’ll be inspired by brands who are conquering the challenges of AI-driven voice programs and using artificial intelligence in conversation in new and exciting ways.